Program Operations manager

The Program Operations Manager (POM) oversees general operations related to programming on all Academy Contracts. The POM engages in and provides oversight for a range of capacity-building activities including contract deliverables, training operations and maintains an up-to-date understanding of new state initiatives in order to provide guidance to program staff. The state initiatives include, but aren’t limited to Core Training for Social Workers, Supervisor Core, CARES and related training. The POM provides direct supervision and guidance to the Operations Team. Additionally, the POM oversees the linkage between operations, trainers/coaches and county staff development, and supports the ongoing improvement of training delivery in both process and content. This position is a member of the Executive Leadership Team and supports strategic planning processes and workforce analysis, both internally and externally.

Some essential job functions include:

• Oversight of assigned regional contract deliverables including but not limited to: CWS/CMS, Supervisor Core, Manager Core, SafeMeasures, and technical Supervisor-level deliverables (CWS/CMS, Safe Measures & SDM), and other assigned advanced regional offerings

• Oversees the scheduling of a minimum of thirteen Core cycles.

• Coordinate with LSM on communication with Independent Contractors as curriculum updates are released in areas of responsibility.

• Manage and update BAA’s Operations Manual which provides description of duties, roles, and process flow and communication channels.

• Responsible for agency communication of revisions and updates to operation processes

• Supervise 2 Program Coordinators, Communications Coordinator, Service Planning Coordinator and Registrar Coordinator.

• Manage completion process for CDSS semi-annual report, County Contract quarterly reports, SWERT report and discretionary evaluation reports in partnership with the Evaluation Specialist

Training Assistant

The Training Assistant is responsible for both in person and virtual training support which includes pretraining, day of training coverage and post training duties. Training Assistant completes logistics such as: acquiring, verifying and duplication of the digital files for curriculum and handouts, classroom set-up, setting up A/V equipment, and communicating with trainers and training participants. Additionally, this position is responsible for the coordination, preparation and administration of all training evaluations, embedded evaluations and pre/post testing materials for assigned trainings. The Training Assistant works within a team of Training Assistants to provide in-person and virtual training support services to 12 county social service agencies. This position will work from home and travel on site to various training locations throughout the Bay Area. For virtual trainings the Training Assistant provides appropriate Zoom links, uploading necessary information into the Learning Management System and for all trainings records and tracks attendance and closes out trainings within the system.

Some essential job functions include:

• Training Support: provide in-person and/or virtual assistance to trainers and training participants on assigned training days.

• Training Environment: Take attendance, liaise with trainers prior to the training to discuss curriculum duplication, A/V needs, classroom set-up and handout needs, and log in instructions.

• Provide support to other staff when providing coverage for trainings including closing out training and evaluation duties.

• Provide technical support as needed for both virtual and in person training.

• Curriculum and Organization duties: responsible for the process of receiving, copying, compiling, processing and distribution of training materials and curriculum for assigned trainings.

• Responsible for the preparation, delivery and submission of all training evaluations, embedded evaluations, and pre/post testing materials for assigned trainings, including distribution of evaluation summaries to trainers and recording summaries in the LMS database.

How to Apply:

If you are interested in applying for a position at BAA, go to Fresno State Auxiliary HR and follow the intructions for the Submitting the Application and follow the application process. All Auxiliairy Employment Opportunites will remain open until filled.